Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

All Cherryhook products are handcrafted by amateur and skilled artisans, one piece at a time with utmost love and care which makes each product one of a kind. Since everything is created and crafted by hand, a slight variation in its form, shape, colour and texture is possible which does not mean the product has a flaw. It is simply a unique piece you have received. Although all product dimensions on the website are accurate, a slight difference from the mentioned dimensions will not be considered a defect as the products are handmade or handwoven. No two pieces will be exactly identical. Hence, it will not be eligible for return or replacement.

Items purchased on sale are not eligible for returns. If an item has been replaced once, it will not be replaced again.

Due to high shipping charges, we do not permit exchanges currently. The product purchased is eligible for return or replacement if:

The product you have received is incorrect, i.e., it does not match the product that was ordered by you.
The product received is broken, chipped or has a genuine manufacturing or quality defect.

We would be happy to exchange a defective product with either a replacement, a different product of the same value or refund your order amount within 7 business days after the product has been picked up from the address provided.

Please email us at support.cherryhook@gmail.com within 24 hours of delivery with the correct order number and delivery address along with the reason for return. Please attach an image of the defective or incorrect product.

Due to unforeseen circumstances, if we are unable to replace the product, you will be notified and thereafter process your refund in the original mode of payment within 7-10 business days.

Please do not accept the package if it has been tampered. Handover the package back to the delivery person before signing any proof of delivery.

A reverse pickup shall be arranged within 3-5 working days from the date of request. In case of exchange, your new purchase will be sent within 2-4 working days post receiving the returned product.

If the courier service does not have a reverse pick up facility for a certain pincode, then the defective product will have to be shipped back to us by the customer and a certain percentage of the order value will be reimbursed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support.cherryhook@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: A/1002, Dev Tapovan Residency, Near Siddhanath Mahadev Mandir, Vapi Town, Vapi, Dist – Valsad PIN-396191. Gujarat.

Shipping returns

To return your product, you should mail your product to: A/1002, Dev Tapovan Residency, Near Siddhanath Mahadev Mandir, Vapi Town, Vapi, Dist – Valsad PIN-396191. Gujarat

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.