We’re Here to Help β One Stitch at a Time! π§Άβ€οΈ
At CherryHook, we believe good customer service should be as warm and thoughtful as our handmade crochet products.
Whether you have a question about a product, need help with your order, or simply want to know where your package is hiding, we’re happy to help! π
π¬ How Can We Help You?
ποΈ Product Questions
Wondering about the size, colour, material, customization, or anything else about a product?
Ask us! We’ll be happy to provide the details you need before placing your order.
π¦ Order Support
Need an update on your order or have a question after placing it?
Share your Order Number with us and we’ll help you with the status and details.
π Shipping & Delivery
Orders are generally dispatched within 1 to 3 days, depending on product availability and the time required for manufacturing.
Customized and made-to-order products may require additional preparation time.
π³ Payment & COD
We accept online payments through the payment options available during checkout.
Cash on Delivery (COD) is also available for eligible orders and locations.
If COD is available for your order, it will appear as a payment option during checkout.
π Returns & Refunds
CherryHook offers a 15-day return window from the date of delivery, subject to our Returns & Refund Policy.
If you receive a damaged, incorrect, or defective product, please contact us with your Order Number and photographs so that we can assist you.
β€οΈ Handmade Means Personal
Every CherryHook product is handmade with care.
Because of this, slight variations in size, shape, colour, or stitching may sometimes occur.
These little differences are not mistakes β they’re part of what makes handmade products special.
No two handmade pieces are ever exactly the same, and that’s the magic of crochet! π§Άβ¨
π© Contact Us
Have a question? We’re just a message away!
Email: support.cherryhook@gmail.com
WhatsApp / Phone: 9313300402
Customer Service Hours: 9:00 AM β 6:00 PM
Business Address:
A Wing, Room No. 1002, 10th Floor,
Dev Tapovan, Vapi,
District Valsad, Gujarat β 396191, India
When contacting us about an existing order, please mention your Order Number so we can help you faster.
πΈ Our Promise
We treat every customer with the same care and attention that goes into every stitch.
We may be a small handmade business, but we believe in big smiles, honest communication, quality products, and happy customers.
Thank you for supporting handmade craftsmanship and being a part of the CherryHook family. β€οΈ