Shipping & Returns & Refund Policy

We Want You to Love Your CherryHook! ❤️

Every CherryHook product is handmade with time, patience, and plenty of love. We want you to be happy with your purchase.

If something isn’t right with your order, we’re here to help.

🔄 15-Day Return Window

Customers may request a return within 15 days from the date of delivery, subject to the conditions mentioned in this policy.

To initiate a return, please contact CherryHook within the 15-day period.

✅ Eligible Reasons for Return

A return, replacement, or refund may be considered if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product has a manufacturing or workmanship defect.
  • The product received is substantially different from the product ordered.

Please contact us as soon as possible after discovering the issue.

📸 How to Request a Return

To help us resolve your request quickly, please provide:

  • Order Number
  • Your name
  • Clear photographs of the product
  • Photographs of the packaging, where relevant
  • A brief description of the issue

Our team will review the request and communicate the next steps.

🧶 Handmade Product Variations

CherryHook products are handmade.

Therefore, minor differences in:

  • Stitching
  • Shape
  • Size
  • Colour
  • Texture

may naturally occur.

These variations are a normal part of handmade craftsmanship and are not normally considered defects.

❌ Products That May Not Be Eligible for Return

Unless the product is damaged, defective, or incorrectly supplied, returns may not be accepted for:

  • Customized or personalized products
  • Products made specifically according to customer requirements
  • Products that have been used, washed, altered, or damaged after delivery
  • Products returned without prior approval
  • Products returned after the 15-day return period

Any non-returnable category will remain subject to applicable consumer rights and laws.

💰 Refunds

If a refund is approved, the applicable refund will generally be processed through the original payment method or another suitable method communicated by CherryHook.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

For COD orders, refund arrangements will be communicated separately and may require the customer to provide appropriate bank/payment details.

🔁 Replacement

Where appropriate and subject to availability, CherryHook may offer a replacement instead of a refund.

If the same product is unavailable, we may discuss an alternative resolution with you.

🚚 Return Shipping

Where the issue is due to a wrong, damaged, or defective product supplied by CherryHook, the return-shipping arrangement will be determined by CherryHook based on the circumstances.

For other approved returns, applicable shipping charges may be non-refundable.

📩 Need Help?

Email: support.cherryhook@gmail.com

WhatsApp / Phone: 9313300402

Customer Service Hours: 9:00 AM – 6:00 PM

Business Address:
A Wing, Room No. 1002, 10th Floor,
Dev Tapovan, Vapi,
District Valsad, Gujarat – 396191, India

Please include your Order Number when contacting us.

Our Goal

We don’t want you sitting there staring at your crochet wondering what went wrong. 😄

If something isn’t right, tell us. We’ll listen, investigate, and try our best to make it right.

CherryHook — Your happiness is worth every stitch. 🧶❤️

Shipping & Delivery Policy

Welcome to CherryHook! 🧶🍒

Every CherryHook product is handmade with love, carefully packed, and sent on its journey to you. Here’s everything you need to know about shipping and delivery.

📦 Order Processing & Dispatch

Most CherryHook products are handmade with care and may require some time to prepare.

Orders are generally dispatched within 1 to 3 days after the order is confirmed.

The exact dispatch time may vary depending on:

  • Product availability
  • Manufacturing time
  • Whether the product is ready to ship
  • Customization requirements

For customized or made-to-order products, additional manufacturing time may sometimes be required.

Good crochet takes a little time — after all, our products aren’t made by a photocopier! 😄🧶

🚚 Delivery Time

After dispatch, delivery time generally depends on your location and the courier service.

The estimated delivery period will be communicated during checkout or through the order/tracking information, where applicable.

Delivery may take longer due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Festivals and peak shopping periods
  • Incorrect or incomplete delivery information
  • Circumstances beyond our reasonable control

Delivery estimates are therefore indicative and not guaranteed.

💳 Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and delivery locations.

COD availability may depend on the customer’s location, order value, courier service, and other applicable conditions.

If COD is available for your order, it will be displayed as a payment option during checkout.

📍 Order Tracking

Once your order has been dispatched, tracking information will be shared whenever available.

You can use the tracking details to follow your parcel’s journey.

🏠 Incorrect Delivery Address

Please carefully check your delivery address before completing your order.

If an incorrect or incomplete address is provided and the parcel is returned to CherryHook, additional shipping charges may apply for re-dispatch.

📦 Damaged Package

If your package arrives visibly damaged, please take photographs of the package before opening it, if possible.

If the product inside is damaged, contact us as soon as possible with:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • A brief description of the issue

We will review the matter and assist you according to our Returns & Refund Policy.

🧶 A Little Handmade Note

Every CherryHook product is handmade. Small variations in stitches, shape, colour, size, or texture may occur.

These are natural characteristics of handmade craftsmanship and make every piece unique.

📩 Questions About Your Delivery?

Email: support.cherryhook@gmail.com

WhatsApp / Phone: 9313300402

Customer Service Hours: 9:00 AM – 6:00 PM

Business Address:
A Wing, Room No. 1002, 10th Floor,
Dev Tapovan, Vapi,
District Valsad, Gujarat – 396191, India

Please mention your Order Number when contacting us about an existing order.

CherryHook — Handmade with love, packed with care, delivered with a smile. ❤️